At Marthandam Prop Store, we prioritize timely and reliable delivery of your orders. Below are the details of our shipping policy:

Delivery Locations

Within India: We deliver across all states and regions in India. 

International Shipping: Coming soon! Stay tuned as we expand our reach globally.

Shipping Timeline

Orders are processed within 1-2 business days after confirmation. Domestic delivery typically takes 5-7 business days, depending on the location.

Courier Partners

We work with leading and trusted courier partners to ensure a smooth delivery experience, including:

Amazon Shipping,Delhivery,DTDC,Ecom Express, Blue Dart and other top logistics providers.

Delivery Methods

Most orders are delivered doorstep by our courier partners.

In rare cases, due to courier limitations or delivery constraints in certain areas, customers may be required to pick up their package from the nearest courier office.

You will be informed in advance if such a situation arises.

Shipping Charges

Standard shipping charges apply and will be displayed during checkout.

Free Shipping: Available for orders exceeding ₹ 1000 (if applicable).

Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS. Use this to track the status and location of your package.

Important Notes

Please double-check your shipping address and contact details during checkout to avoid delays.

Ensure someone is available to receive the package at the delivery address, or coordinate with the courier for an alternative solution if necessary.

 

Return & Exchange Policy

Eligibility

Returns are accepted only for damaged items.

The request must be initiated within same day  of delivery.

Conditions for Return

Items must be unused, undamaged, and in their original packaging.

Proof of purchase is required for all returns.

How to Initiate a Return

Contact our support team at marthandampropstore@gmail.com or Whatapp :9943329644.

Provide details of the issue along with photos of the defective or damaged product.

Exchange Process

Exchanges are subject to stock availability. If the product is unavailable, you may choose a refund or a store credit

 

Cancellation & Refund Policy

Order Cancellation

Orders can be canceled before they are shipped.

To cancel your order, email support@marthandampropstore.in with your order details.

Refund Process

Refunds for canceled orders (before shipping) will be processed within 5-7 business days.

Refunds for returns (if applicable) will be processed after the product is received and inspected.

Refunds will be issued to the original payment method or as store credit.

Non-Refundable Items

Customized props or made-to-order items are non-refundable unless defective.